Refund & Return Policy

Last Updated: September 2026

Easy Returns – Simple & Transparent

At Rithee Boutique, we aim to provide a smooth and transparent shopping experience. If you receive a product that is damaged, defective, incorrect, or has an issue at the time of delivery, you may raise a return, replacement, or refund request subject to the conditions mentioned below.

Important: Unboxing Video is Mandatory

A clear and continuous unboxing video is compulsory for any claim related to a damaged, defective, incorrect, or missing product.

The unboxing video must:

  • Start before opening the package
  • Clearly show the sealed outer packaging
  • Clearly show the shipping label/order details
  • Show the complete opening and unboxing process
  • Be recorded continuously without cuts, pauses, or edits
  • Clearly show the product received
  • Clearly show the damage, defect, incorrect item, or missing item being claimed

IMPORTANT: If a complete and valid unboxing video is not provided, the return, replacement, or refund request will not be accepted.

We strongly recommend recording the complete unboxing process immediately when your order is delivered.

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Return Request Period

Any eligible return, replacement, or refund request must be raised within 3 days from the date of delivery.

Requests submitted after this period may not be accepted.

Return Eligibility

To be eligible for a return or replacement:

  • Product must be unused and unworn
  • Product must be unwashed
  • Product must not be altered or customized after delivery
  • Product must remain in its original condition
  • Original tags must remain attached
  • Original packaging must be retained
  • Order number/proof of purchase must be available
  • A complete unboxing video must be provided for damage, defect, incorrect-item, or missing-item claims

All requests are subject to verification and approval by Rithee Boutique.

Eligible Reasons for Return / Replacement

A request may be considered in cases such as:

  • Damaged product received
  • Defective product received
  • Incorrect product received
  • Missing product/item in the package
  • Significant product issue that was present at the time of delivery

Supporting photographs or additional information may be requested during verification.

Non-Returnable / Non-Refundable Cases

Returns, replacements, or refunds may not be accepted when:

  • No valid unboxing video is provided for a damage, defect, wrong-item, or missing-item claim
  • The unboxing video begins after the package has already been opened
  • The video is edited, cut, unclear, incomplete, or does not clearly show the claimed issue
  • The product has been worn or used
  • The product has been washed
  • The product has been altered or customized
  • Original tags have been removed
  • Original packaging is unavailable where required
  • The product was damaged after delivery due to use, handling, washing, or alteration
  • The request is raised after the applicable return period
  • The product is specifically marked Final Sale / Non-Returnable
  • The issue is only a minor colour variation caused by photography, lighting, or screen settings
  • The issue relates only to normal minor variations in textile weave, print, texture, or pattern placement

How to Place a Return / Replacement Request

  1. Contact Rithee Boutique within 3 days of delivery.
  2. Provide your order number and registered contact details.
  3. Clearly explain the issue with the product.
  4. Send the complete and continuous unboxing video.
  5. Send clear photographs of the product and issue if requested.
  6. Our team will review and verify the request.
  7. If the request is approved, return, replacement, or refund instructions will be communicated.
  8. Keep the product securely packed with its original tags and packaging until the process is completed.

Do not send a product back without receiving return instructions or approval from Rithee Boutique.

Refund Policy

Refunds will be processed only after the request has been verified and approved.

Where the product needs to be returned, the refund will be initiated only after the returned product is received and inspected.

Prepaid Orders:
Approved refunds will generally be credited to the original payment method within 5–7 business days after the refund is processed.

Cash on Delivery (COD) Orders:
Approved refunds may be processed through UPI, bank transfer, or another available refund method after verification of the required details.

The actual time taken for the amount to reflect in the customer’s account may vary depending on the bank or payment service provider.

Replacement Policy

Where applicable, an approved request may be resolved through a replacement instead of a refund.

Replacement is subject to:

  • Verification of the issue
  • Product availability
  • Compliance with the return conditions
  • Availability of a valid unboxing video where required

If the same product is unavailable, our team will communicate the available resolution options.

Cancellation Policy

Once an order has been successfully placed and confirmed with Rithee Boutique, cancellation is not permitted.

  • Once payment has been successfully completed, the order cannot be cancelled.
  • Customers are requested to carefully check the product, quantity, variant, delivery address, and contact details before completing the order.
  • Cancellation requests will not be accepted after successful payment/order confirmation.
  • Once an order has been processed, packed, or shipped, it cannot be cancelled.
  • If there is an eligible issue with the product after delivery, customers may raise a request according to our Refund & Return Policy.
  • A complete unboxing video is mandatory for claims involving damaged, defective, incorrect, or missing products.

Important: Once an order is successfully placed and payment is completed, no cancellation will be accepted.

Colour & Product Disclaimer

We make reasonable efforts to display product colours and details accurately. However, actual product colours may vary slightly because of:

  • Photography
  • Lighting conditions
  • Device display settings
  • Screen brightness
  • Screen resolution

Textile and handcrafted products may also have minor variations in:

  • Weave
  • Print
  • Texture
  • Pattern placement
  • Colour tone
  • Finishing

Such minor variations are part of the nature of textile products and may not by themselves be considered defects or qualify for return/refund.

Contact Us

For return, replacement, refund, or cancellation assistance, please contact

Rithee Boutique
Email: ritheebotiquee@gmail.com 
Phone: 9843345952
Address: No.1/575 8th street, Shanmuga nagar, Mannivakam Chennai 600048

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