Shipping Policy
Shipping & Delivery
Rithee Boutique aims to process, pack, and deliver every order safely and efficiently to serviceable locations.
Please review the following shipping information before placing your order.
Order Processing
Orders are generally processed after successful order confirmation and payment verification.
Processing time may vary depending on product availability, order volume, weekends, public holidays, or other operational circumstances.
Orders placed on holidays or non-working days may be processed on the next business day.
Once an order has been processed or dispatched, customers will receive available shipping or tracking information.
Shipping Charges
Shipping charges are calculated based on factors such as:
- Delivery location
- Order weight
- Order value
- Courier availability
- Applicable shipping offers or promotions
The applicable shipping charge will be displayed during checkout before the order is completed.
Customers are requested to review the shipping charge before making payment.
Estimated Delivery Time
After the order is processed and dispatched, the estimated delivery time depends on the delivery location.
- Chennai: Approximately 3 business days
- Other Tamil Nadu Locations: Approximately 3–7 business days
- Other States / Rest of India: Approximately 7–15 business days
The overall estimated delivery period is generally 3–15 business days, depending on the customer’s location and courier service availability.
Delivery time may vary due to:
- Delivery location and PIN code
- Courier partner availability
- Public holidays and non-working days
- Weather conditions
- Transportation or courier delays
- Regional delivery restrictions
- Other circumstances beyond our reasonable control
Please Note: The above delivery timelines are estimates and may vary depending on the location and courier partner. Rithee Boutique cannot guarantee an exact delivery date in all cases.
Order Processing
Orders will be processed and prepared for dispatch after successful order confirmation and payment verification. Orders placed on holidays or non-working days may be processed on the next business day.
Order Tracking
Once your order has been dispatched, available tracking information may be shared through:
- SMS
- Order tracking page or customer account, where available
Tracking information may take some time to become active after the shipment has been handed over to the courier partner.
Correct Shipping Information
Customers are responsible for providing complete and accurate delivery information while placing an order, including:
- Customer name
- Complete shipping address
- Landmark, where applicable
- Correct PIN code
- Active phone number
Please verify all shipping details carefully before completing your order.
Incorrect or Incomplete Address
Rithee Boutique will not be responsible for delivery issues caused by an incorrect or incomplete address, incorrect PIN code, or incorrect contact information provided by the customer.
If a parcel is returned because of incorrect customer information or unsuccessful delivery attempts, additional shipping charges may apply for re-shipping.
Delivery Delays
Occasional delivery delays may occur due to circumstances beyond our reasonable control, including:
- Courier delays
- Public holidays
- Weather conditions
- Transportation disruptions
- Natural events
- High order volumes
- Regional delivery restrictions
Our team will provide reasonable assistance with delayed shipments where possible. However, delays caused by courier partners or circumstances outside our control may not always be preventable.
Damaged Package at Delivery
If the outer parcel appears damaged, torn, opened, or tampered with at the time of delivery, customers are advised to document the condition of the package.
For any claim involving a damaged, defective, incorrect, or missing product, a clear and continuous unboxing video is mandatory.
The video must begin before the sealed package is opened and clearly show the package, shipping label, complete unboxing process, and the issue with the product.
Claims without a valid unboxing video may not be accepted as specified in our Refund & Return Policy.
Failed Delivery / Returned Shipment
If delivery is unsuccessful because:
- The customer is unavailable
- The provided address is incorrect or incomplete
- The phone number is incorrect or unreachable
- The customer refuses to accept the shipment
- The courier is unable to complete delivery after applicable attempts
the parcel may be returned to Rithee Boutique.
If the customer requests the order to be shipped again, additional re-shipping charges may apply.
Shipping Service Availability
Delivery is subject to courier service availability for the customer’s PIN code.
In rare cases where an order cannot be delivered to the provided location, our team may contact the customer regarding the available options.